5 Communication Skills to Avoid Defensiveness Select:DVD The "competent person"

The "competent person"

Learn how respect

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This training program teaches the skills of mastering stress management

5 Communication Skills to Avoid Defensiveness Select:DVD The "competent person"We have all seen it happen on teams: A team member criticizes teammate's work, provoking a defensive reaction and response triggering an equally defensive come back. So begins a defensiveness chain which puts a stop to effective communication, impacting individual and team effectiveness. This video examines common defensive reactions such as hiding behind rules, creating a diversion, and launching a counterattack. It also depicts inappropriate but