B-Shifter: A Firefighter's Memoir by Nick Bruancini Cards Smith”Actionable customer-service standards for fire

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B-Shifter: A Firefighter's Memoir by Nick Bruancini Cards Smith”Actionable customer-service standards for fireB Shifter: A Firefighter's Memoir Raw. Honest. Hilarious. Real fire service life not the bagpipe version. If youre expecting a sanitized, hero music firefighter memoir, this isnt it. B Shifter takes you inside the fire service the way firefighters actually live it flawed, funny, dysfunctional, tight knit, and absolutely unforgettable. Nick Brunacini opens with family growing up in the shadow of Chief Alan Brunacini, one of the most influential fire